Privacy Policy

Last updated: January 26, 2025

At GenAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Payment information (processed securely through our payment providers)
  • Profile information and preferences
  • Communications with our support team

Automatically Collected Information

When you use our services, we automatically collect:

  • Usage data (API calls, features used, interaction patterns)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, errors encountered)
  • Cookies and similar tracking technologies

AI Training Data

Important: By default, we do not use your API requests or data to train our AI models. You maintain full ownership of your data. If you opt into our data improvement program, we may use anonymized and aggregated data to improve our services.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorize us to share information
  • Service providers: With vendors who perform services on our behalf (payment processing, hosting)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • SOC 2 Type II compliance
  • GDPR and CCPA compliance

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time, and we will comply within 30 days, except where we're required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information
  • Deletion: Request deletion of your information
  • Portability: Receive your data in a portable format
  • Opt-out: Decline certain uses of your information
  • Objection: Object to processing of your information

To exercise these rights, contact us at privacy@genai.com

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our services
  • Improve your experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our services. Your continued use of our services after changes constitute acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@genai.com
  • Address: 123 AI Street, San Francisco, CA 94102
  • Phone: +1 (555) 123-4567

Data Protection Officer

For EU users, our Data Protection Officer can be reached at dpo@genai.com